shipping/exchanges
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shipping/exchanges *
returns and exchanges
We do not offer returns or refunds. Each piece is handcrafted to order, and all sales are final.
We are happy to offer exchanges if you’d like to swap your item for another style.
All shipping costs, including return postage to Indonesia or South Africa and any import duties or taxes, are the responsibility of the customer.
damaged items
We package all of our pieces with sufficient packaging, however in the unfortunate event that your item arrives broken, please email info@lmsatelier.com within 24 hours of delivery with clear photos of the item and packaging so we can assist you promptly. A replacement piece will be sent out in this situation.
tracking and delivery
Once your order ships, you will receive a tracking number via email. If you have any questions, please contact us at
info@lmsatelier.com
Processing Time
All of our pieces are made to order. For all earrings please allow 14 days for your order to be created and prepared for shipment. For all Pegasus pieces, please allow 2-3 weeks for completion. Custom or made-to-order pieces may take longer, which will be communicated upon purchase or via email.
Free Worldwide shipping
We are delighted to offer complimentary shipping on all orders, wherever you are in the world. We ship globally via trusted partners..
Every parcel includes tracking, and your piece will be lovingly packaged and dispatched with care.
Delivery Times
Domestic (Indonesia or South Africa): 2–5 business days
International: 7–14 business days depending on your location. Remote regions may take longer.
Duties and customs
please note: international customers are responsible for any import duties, taxes or customs fees. Please check your countries custom duties before purchasing from us.